Local Training Specialist (Turkish language)

We are looking for a Local Training Specialist for an international digital platform with a gaming theme.

Responsibilities:

-Conducting weekly meetings with operators to summarize/answer questions for adjustments;

-Development and testing in Google Forms;

-Assisting newcomers at the onboarding stage;

-Proofreading the availability of operator chats for possible errors and questions;

-Monitoring employee performance, proposing ideas to support them.

Requirements:

-Experience working in a call center in a management position (senior specialist/training specialist/quality control specialist/team leader) will be an advantage;

-Level of Russian/English: C1 for communication with company managers;

-Competent oral and written speech in the native language (Turkish);

-Knowledge of MS programs at the level of a confident user;

-Initiative, proactivity, communication skills, responsibility.