Hilton Samarkand Regency is first 5+ property of city and opened 2 years ago with 232 room with convention center ,SPA,4 restaurants, 2 bar and meeting facilities upto 600 pax capacity . • All Re-Branding process completed as per Hilton Brand standards • Follow up all daily operations • Follow up commercial activities • Control all financial issues (Purchasing, Monthly P&L, Cost) • Comply with and exceed Hilton Brand service standards • Daily briefing with HOD team • As General Manager I am responsible of day to day operation at Hilton Samarkand Regency.

As a Complex General Manager I am responsible of Democracy and freedom Island where are 5 star Katre Island Hotel, Convention Center, 3 Restaurant, 3 Museum, 1 theatre and SPA are located. Katre Island Hotel has 123 rooms with 321 Beds with all day dining restaurant, Bar, SPA, Banqueting and meeting facilities up to 500 pax. Three restaurants are located in different part of island, one of them is fast food and other two are fine dining restaurants. I took over this island in January 2023 and re-organised all facilities due to it was closed since more than a year. Museums are under my responsibility. Convention center is located in middle of island with 600 pax capacity with full tech equipments. I have achieved to breakeven numbers from April till today ( End of June 2023 ).

• Manage all pre-opening period as per brand standards. • Budgeting , Staffing , SOP’s , Trainings , Brand works , • Site’s inspection , System Setup , Official documents follow up , • Menu Engineering , HOE preparation and purchasing , Concept design , S&M Plan . • Pricing , Sales Activities , Online Channels connection , Marketing and Daily Operation follow up.

Daily Operation of Hotel ( resigned due to pandemia )

Al Hokair Group is managing 37 hotels in KSA , USA and Turkey .Golden Tulip Qasr Al Nasiriah Hotel is one of their properties which has 189 rooms with 1 Restaurant, 1 ballroom+4 meeting room, Health club and Coffee Shop in lobby. Hotel is just near Ministry area.. § Responsible for the day to day running of the hotel § Follow hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments § Worked closely with the Director of Finance to check and follow annual hotel operating plans, identifying and responding to margin and cost improvement opportunities § Lead the operational team of the hotel. § Together with the department heads, took a leading role in positively representing the company. § Organize training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel. § Improve standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards § Monitored employee morale and turnover, proactively supporting the Employee Satisfaction Index process and follow up the Saudization program. § Ensured that building and plant were maintained. § Ensured a cost effective, innovative and quality rooms/food and beverage operation in the hotel through effective product planning, marketing and product presentation. § Monitored purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards § Strong communicator, hands on leader, Service oriented § Creative thinker – able to solve problems and inspire the team. § Results oriented, so able to drive profit, high standards and guest satisfaction in equal measure

All Pre-opening process as per brand standards. Preparing all S&M setup and configurations. Brandished relationship building prowess to connect with local authorities, including the city’s mayor, to better facilitate the attainment of the necessary permits and legal documentation. Developed a pre-opening budget, factoring in all critical components, including staffing, travel expenses, uniforms, opening ceremonies, and operations. Wielded shrewd business acumen to dive into competitor and market analysis on room rates, effectively translating research into a competitive pricing strategy. Recruited an HR Manager to steer the recruitment and selection process, working collaboratively to prepare organizational charts, job analyses, job descriptions, and pay structures to ensure the hotel was optimally staffed. Established positive relations with local suppliers for everything from food through to linens and laundry service, tapping into strong negotiation skills to broker, maintain and negotiate favourable contracts. Orchestrated partnerships with local airports to better promote the new hotel

ANA Hotel Urmiye , IRAN Assumed a leadership role over the pre- and post-opening operations of this 5-star, 200-room hotel with 3 restaurant , health club and conference centre in city of Urmiye, coming on board during the construction phase and leading the opening team. KEY CONTRIBUTIONS § Brandished relationship building prowess to connect with local authorities, including the city’s mayor, to better facilitate the attainment of the necessary permits and legal documentation. § Developed a pre-opening budget, factoring in all critical components, including staffing, travel expenses, uniforms, opening ceremonies, and operations. § Wielded shrewd business acumen to dive into competitor and market analysis on room rates, effectively translating research into a competitive pricing strategy. § Recruited an HR Manager to steer the recruitment and selection process, working collaboratively to prepare organizational charts, job analyses, job descriptions, and pay structures to ensure the hotel was optimally staffed. § Established positive relations with local suppliers for everything from food through to linens and laundry service, tapping into strong negotiation skills to broker, maintain and negotiate favourable contracts. § Orchestrated partnerships with local airports to better promote the new hotel. § Upon opening, oversaw general operations and proved singular ability to build strong relations, as well as manage multiple and shifting priorities with efficiency. § Drew upon “lead by example” management style to lead and develop team members into high-impact contributors, providing ongoing training, coaching, and mentorship as required. § Resolved all escalated issues with responsiveness, empathy, and efficacy to ensure positive outcomes. § Continuously guided staff on new sales opportunities and marketing tactics in order to identify and capitalize on opportunities for improved revenues and brand development.

Crowne Plaza Istanbul Asia Hotel SPA and Convention Centre is a franchised hotel in Asian side of Istanbul with 336 rooms with 27 meeting rooms ( up to 2500 pax ) + Via Port shopping mall with 188 shops which is in same complex and very close to Sabiha Gokcen International airport . I am reporting to Vice President of owner company. KEY CONTRIBUTIONS * Responsible for the day to day running of the hotel ; * Established hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments * Maintained close liaison with Market Analyst to monitor market trends, competitive data and business forecasts * Worked closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities * Lead the operational team of the hotel with the objective to maximise efficiency and to achieve the highest volume of revenues and EBITDA * Together with the department heads, took a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Satisfaction Index data is a tool to measure success * Attract, develop and retain an effective team of department heads and employees, whilst adhering to all company and legal standards * Monitored and overviewed consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company * Implement and adhere to Crowne Plaza (IHG) standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards * Provided clear leadership for quality and PROGRESS initiatives aligned with business goals and objectives, maintaining close liaison and support for team. * Monitored employee morale and turnover, proactively supporting the Employee Satisfaction Index process and ensuring action plans are established and followed up to address issues * Ensured that building and plant were maintained to company and legal standards - prepared Capital Plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment. * Ensured a cost effective, innovative and quality rooms/food and beverage operation in the hotel through effective product planning, marketing and product presentation * Monitored IT implementation standards and track software enhancements to ensure best use and application * Monitored purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards * Established positive contacts within Crowne Plaza's internal organisation to ensure best use of company's skills, services and professional knowledge * Identify opportunities for resources and facilities to be shared between the properties and implement best practice * Strong communicator, hands on leader, Service oriented * Creative thinker - able to solve problems and inspire the team. * Results oriented, so able to drive profit, high standards and guest satisfaction in equal measure ;

Doubletree by Hilton Istanbul Old Town is a franchised hotel in Istanbul with 171 rooms with 17 suites + shopping mall with 59 shops which is in old part of Istanbul and very close to historical side . Leading team and follow daily operation. KEY CONTRIBUTIONS * Leading team and follow daily operation ; * Draw up plans and budget concepts (revenues, costs, etc.); * Safeguard the realization, tracing and adjustment of deviations; * Developing improvement actions, carry out costs savings; * Guard/ controlling of cost price ; * Delivering of data and proposals for the budgets and investments. * Safeguard quality of operations (internal & external audits) * Liaising closely with the sales and revenue team to make sure business is coming in at the right price * Networking at dinners and functions in convention centre * Controll staff head count and cost ;

Assumed a leadership role over the pre- and post-opening operations of this 4-star, 162-room hotel near the historical city of Mardin, coming on board during the construction phase and leading the opening team. KEY CONTRIBUTIONS * Played an instrumental role in gaining approval from Hilton World Wide by championing and enforcing Hilton brand standards across all aspects of the hotel. ; ACCOMPLISHMENT ; * Refined leadership talents through the completion of a specialized General Manager Training program in Memphis, TN. ; Earned a 97.5% rating on the Hilton Standards Quality Assurance scale. ; * Brandished relationship building prowess to connect with local authorities, including the city's mayor, to better facilitate the attainment of the necessary permits and legal documentation. * Developed a pre-opening budget, factoring in all critical components, including staffing, travel expenses, uniforms, opening ceremonies, and operations. * Wielded shrewd business acumen to dive into competitor and market analysis on room rates, effectively translating research into a competitive pricing strategy. * Recruited an HR Manager to steer the recruitment and selection process, working collaboratively to prepare organizational charts, job analyses, job descriptions, and pay structures to ensure the hotel was optimally staffed. * Established positive relations with local suppliers for everything from food through to linens and laundry service, tapping into strong negotiation skills to broker, maintain and negotiate favourable contracts. * Orchestrated partnerships with local airports to better promote the new hotel, complementing partnerships with the addition of a Regional Marketing Director. * Organized and executed the hotel's opening ceremony, bringing in 150 guests including key political officials. Continues on page 2 M. MURAT YETISGEN Page 2 of 2 QUALIFICATIONS IN ACTION Continued... * Upon opening, oversaw general operations and proved singular ability to build strong relations, as well as manage multiple and shifting priorities with efficiency. * Drew upon ``lead by example'' management style to lead and develop team members into high-impact contributors, providing ongoing training, coaching, and mentorship as required. * Resolved all escalated issues with responsiveness, empathy, and efficacy to ensure positive outcomes. * Continuously guided staff on new sales opportunities and marketing tactics in order to identify and capitalize on opportunities for improved revenues and brand development. * Supported the financial aspect of operations, measuring and guiding P&L, optimizing resources, collaborating with senior management, and serving as a front-line liaison to slash costs and drive value. ;

Retained to oversee all hotel operations for this 5-star, 243-room resort near the ancient city of Palmyra, recently taken over by Dedeman Hotels & Resorts International from Le-Meridien. KEY CONTRIBUTIONS * Charted a renovation plan encompassing $4.5M budget, 3-year timeline, and scope, issuing a tender package, selecting a vendor, and collaborating with the Owner on final approval of proposed designs. * Inspected work for compliance with specifications, quality standards, and timelines to keep project on schedule, capitalizing on off-seasons to ensure minimal obstruction to the guest experience. * Liaised with government officials & customs agents to expedite clearance for internationally procured supplies. * Implemented a stringent new quality standards manual, accompanied by high-impact training programs and scrupulous review & reinforcement to align the quality of guest relations with international benchmarks. * Drew upon sales background to build complementary partnerships with travel agencies in urban centres including Madrid, Istanbul, and Moscow, opening up value-added revenue streams. * Recruited corporate trainers from sister hotels and coaches from Jordan to deliver engaging leadership training, as well as cross-training programs to equip all staff with multifaceted skill-sets in hospitality. * Positioned Dedeman as Palmyra's premiere hotel and augmented annual revenue from $1.5M in 2009 to a forecasted $2.1M for 2010, reviewing P&L monthly to adjust budgets, plan staffing, and allocate resources. ;

Handpicked due to industry expertise to assume leadership for this 4-star business hotel in an urban centre, with 117 rooms (annual occupancy 85%), one ballroom, and 3 meeting rooms, as well as its sister property Aqualand, boasting a high-end restaurant, night club & bar, water park, and 7 tennis courts. KEY CONTRIBUTIONS * Oversaw a high-performance team of 70 direct reports, providing the strategic leadership to enhance service quality and guest satisfaction, boosting occupancy by 20% within a single year. ;

Initially engaged to drive the launch of Rixos Hotel Premium Balek, an opulent property on the Turkish Riviera. Delivered top-calibre results, leading to an invitation to open the Konya hotel following its acquisition from the Hilton Group. KEY CONTRIBUTIONS - PREMIUM BELEK * Assumed leadership for reception, reservation, concierge, laundry, and housekeeping services for this newly developed property with 770 rooms, 160+ suites, apartments & villas, as well as amenities including 9 restaurants, 11 bars, 9 fast food courts, meeting rooms, and Europe's largest aquapark. * Updated a spectrum of new systems & processes to prepare the front office of this 7-star resort for launch, from drafting job descriptions and procedural checklists to authoring standards manuals for the new hotel. * Recruited, hired, trained, verified health status, and arranged room & board for 950 staff from across Turkey inside a high-pressure 3-month deadline, as well as an Animation team of 120. * Defined pre-launch budget parameters, coordinating installation of all IT and telecommunication systems, and finalized cleaning, earning accolades as the first team to complete training and service preparation. KEY CONTRIBUTIONS - KONYA * Steered handover of Konya's only 5-star hotel and implemented re-branding and change management initiatives, from inventory & accounting systems to HR & marketing assessment and realignment with Rixos standards. * Partnered with the Hilton's sales team to introduce new ownership to key clientele, and served as the Rixos brand's ambassador to local businesses, tourism boards, travel agencies, and military & government professionals. * Successfully retained and fostered good will with key staff members of this 277-room property with 9 suites, 2 restaurants, and 9 meeting rooms, ultimately trumping the Hilton's occupancy rates by 30%. ;

Selected to coordinate revenue & front office facets of this 206-room hotel's launch in 2003, overseeing 50 employees and functions ranging from reservations and guest relations to security and sales and marketing. KEY CONTRIBUTIONS * Generated annual budgets and forecasts, identifying for head office key areas requiring resource allocation in order to build and sustain revenues. * Cultivated a lucrative client base for Dedeman, an unknown company in Tashkent, by acquiring and mining a large portfolio of promising leads from the Sheraton, securing 65% occupancy in launch year and 72% in the second year. ;

Brought onboard by this 5-star 251-room hotel as Uzbekistan's first Turkish hotelier, leveraging solid language and cultural relations skills to attract Turkish clientele and significantly expand the hotel's market.

Additional management experience as a Front Office Supervisor for Swissotel Port Gocek,Mugla, Turkey, 2000-2001 ; Night Manager for Sheraton Voyager Antalya Hotel, Antalya, Turkey, 1997-1999; and Assistant Front Office Manager for Zaimoglu Hotel, Adana, Turkey, 1992-1997.

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