Almaty Educational Centre Almaty Development Manager Part-time job - Instructor of Czech language Duties: · Plan, research and build relationships with new and existing clients, B2B, B2C; · Attendinh educational exhibitions within Kazakhstan and CIS to gather new clients; and seeking opportunities for growth; · Expanding business in Georgia, Azerbaijan, Russia, Tajikistan, Uzbekistan, Kyrgyzstan, opening branches, hiring and training employees; · Develop and implement the policies, procedures, training programs of company operation workflow; · Planning and providing employee training on customer service, sales, daily job maintaining, contract negotiations and production planning; · Travelling and working in Czech, Slovak republics, Poland and Germany, working with language schools, universities and other partners to cooperate and expand new areas for development; · Recruitment, training and development; · Develop of a highly customer-oriented company; · Solving customer complaints, tracking, reporting and analysis of the impact on marketing; · Czech and Slovak languages instructor in Almaty.

· Develop and implement customer service policies and procedures; · Develop and perform interviews, trainings and seminars for all clinical employees; · Coordinate daily operations of call-center, registry department, reception, 16 employees; · Work in Customer service department in South Korean, Chunman University hospital, implementing theirs experience in Healthcity Kazakhstan; · Improve the quality of service and rewrite business processes in all departments of the clinic: radiology, ambulance, laboratory, doctors and more. Evaluation and testing; · Resolute of patients' complaints, test out each case, conduct investigations and surveys, interview staff, resolve complaints, maintain statistics on complaints, analyze their growth and their decline; · Introduce of system solutions, alerts and trainings for each case to avoid further complaints; · Within work in Healthcity - Organizing and designing city project “Nauryz – week of the sport”, project was supported by Almaty city hall and sponsored by Healthcilty, Coca-Cola, Crossfit and fitness centers, Philip Morris and other big Almaty companies.

Manage of daily operations, customer service, personnel, administration and sales; • Provide training, coach, development and motivation; • Participation in the development of forecasts, financial goals and business plans; • Assessing local market conditions and determining current and potential sales opportunities; • Establishment of partnerships, participation with company partners in business trips to branches; • Development and implementation of policies and procedures for customer service; • Implementation of new projects in the regions; • Development and implementation of a project to motivate employees; • Analysis of the financial services market, the company's current share in the financial services market by regions; • Organization of sales in branches, hiring, interviewing of a sales team in branches; • Market analysis in the regions, analysis of service providers, conditions of competitor banks, identification of customer segments and their needs; • Determining the business effectiveness of the branches, analyzing and identifying potential branches for sales; • Organization of seminars and trainings for the sales team in branches; Financial Business Support Department Specialist • Development of internal regulatory documents; • Preparation and development of recommendations on technological solutions for the provision of new financial services; • Taking part in the preparation of sections on the development of products of a number of financial services; • Coordination of work with appeals related to issues of business processes for financial services.

Shenzhen Logistics Shenzhen and Hong-Kong (China) Supply Chain Manager Duties: · Work with procurement managers and buyers to source the right products; · Negotiating contracts with suppliers and customers; · Controlling manufacturing and delivery processes; · Overseeing product storage, handling and distribution; · Working on forecasts and inventories, keeping an accurate record of the process and analysing performance; · Managing and motivating a team of supply chain staff; · Improving the overall supply chain performance and look for any possible innovations to the process; · Implementing new technologies and staying alert to new trends in the sector.

· Manage multiple accounts for delinquency and debt collection efforts; · Locate and contact debtors about outstanding obligations; · Send out past due notices for delinquent accounts or for missed settlement payments; · Investigate and resolve complaints regarding incorrect debt collection attempts; · Report address changes and maintain files regarding debtors for correct and current contact information; · Compile reports on delinquent accounts and report missed payments to credit bureaus.

· Develop sales strategy to achieve organizational sales goals and revenues; · Providing training, coaching, development and motivation in head office and for branch sales personnel; · Develop and implement customer service policies and procedures; · Forecast annual, quarterly and monthly sales revenue; · Generate timely sales reports, develop pricing schedules and rates · Develop sales policies and procedures; · Support in budget preparation; · Sales managing in branches within Kazakhstan; · Development and implementing of employee motivation project; · Working in Marketing and sales department in Bank Pozitif in Istanbul (Turkey), implementing their experience in Bank Pozitif in Almaty, Kazakhstan, applying best practices to areas of improvement.

· Provide training, coaching, development and motivation for branch sales personnel; · Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs; · Partnership building, participate with company partners; · New projects implementation, analysing and executing sales plans; · Coordinate day-to-day work of 40 sales employees in sales points in Almaty; · Execute sales plans.

· Create regional sales plans; · Support store specialists with day-to-day store operation; · Report on regional sales results; · Identify hiring needs, select and train new salespeople; · Analyse regional market trends and discover new opportunities for growth; · Address potential problems and suggest prompt solutions; · Participate in decisions for expansion; · Suggest new services/products and innovative sales techniques to increase customer satisfaction; · Performing sales in all regions in Czech Republic.

· Acting as the point of contact between the manager and clients; · Screening and directing phone calls and distribute correspondence; · Handling requests and queries appropriately; · Actor, double actor, director assistant, translator.

· Arrange phone calls; · Organize and schedule appointments; · Plan meetings and take detailed minutes; · Write and distribute email, correspondence memos, letters, faxes and forms; · Update and maintain office policies and procedures; · Book travel arrangements; · Provide general support to visitors; · Act as the point of contact for internal and external clients; · Organize diplomatic events.

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