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Кандидат
Мужчина, 31 год, родился 12 мая 1993
Не ищет работу
Турция, готов к переезду, готов к командировкам
ACCOUNT MANAGER, SALES EXPERT
Специализации:
- Менеджер по продажам, менеджер по работе с клиентами
Занятость: полная занятость
График работы: полный день
Опыт работы 12 лет
Декабрь 2020 — по настоящее время
4 года 5 месяцев
UXGENIUS
Эстония, uxgenius.eu
Информационные технологии, системная интеграция, интернет... Показать еще
Project manager
Conducting online presentations
Creating a project plan, writing a detailed TOR for the developers.
Writing a detailed estimate of a project for a client
Preparing sitemaps and wireframes
Conducting interviews with developers, building a team for particular types of projects
Handling contingencies, force majeure, planning and finding a way out of critical situations.
Resolution of disagreements within the team, internal and external motivation of team members.
Conducting daily meetings, setting tasks for team members.
Testing of IT products from both the user and technical sides.
Writing detailed terms of cooperation and checklists for the development team.
KPI
Deviation of Planned Budget: 7%
Deviation of Planned Hours of Work: 11%
Percentage of Milestones Missed: 13%
CSAT: 87%
NPS: 89%
eNPS: 82%
Декабрь 2020 — по настоящее время
4 года 5 месяцев
UX GENIUS
Эстония, Uxgenius.eu
Информационные технологии, системная интеграция, интернет... Показать еще
Sales manager
Formation and testing sales strategies
Control the quality of sales
Drawing the target customer profile
Writing and developing sales scripts
Lead generation
Setting up a CRM according to sales strategies (funnels, pipelines, automatization)
Conducting trainings and motivational meetings of sales department team
Conducting competitor Analysis, Sales Analysis
Leading clients through the sales funnel, closing deals
Maintaining customer relationships (CRM marketing)
Conducting a brief meeting with the client, determining the needs.
Preparing materials for sales (CP, video presentations etc.)
Additional sales during project management.
Writing sales letters for mailings.
KPI (individual)
Average number of signed contracts a month: 4-5
Percentage of closed deals: 58%
Average cost of check: 2547.43 euro
KPI (team)
Average number of signed contracts a month: 28-31
Percentage of closed deals: 69%
Average cost of check: 3793.21 euro
Май 2013 — по настоящее время
12 лет
IntoRush
Услуги для бизнеса... Показать еще
Company head, interpreter
● Company management and business processes
● Expert in business, financial and legal translations.
● Experience in localization of games, tabletop games, programs and applications. Experience in conducting full-fledged localization taking into account traditional features of the Russian language and national peculiarities of the region.
● We have successfully completed about 1000 projects on various topics for the last seven years.
● We translate 500,000 words a year.
Октябрь 2019 — Август 2020
11 месяцев
Altin Cuzdan (Payment system based on physical gold worldwide)
Head of Foreign Customer Support / Technical Translator
Head of Foreign Customer Support / Technical Translator
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Supervising and monitoring the quality of work and operations in the customer service department.
• Kept improving the efficiency of the customer service department by constantly developing strategies based on NPS and customer relations experience.
• Increased customer satisfaction rate from 80% to 94% and kept the rate at the same level during the 10 months.
• Written translation of financial reports, legal and official documentation, contracts, invoices, transactions, Feasibility Studies, HR documents, etc.
• Verbal consecutive translation at meetings and conference calls.
• Customization, data exchange, and TM management in SDL Trados Studio.
Май 2018 — Сентябрь 2019
1 год 5 месяцев
FxTime
Sales Account Manager
• Calling a cold client database, offering trading platform services. If successful, helping customers with full registration.
• Building and maintaining strong, long-lasting customer relationships by using CRM tools and customer database.
• Explaining the basics of forex trading to non-experienced customers, providing educational materials such as e-books, videos, and online presentations.
• Notifying about upcoming market opportunities and providing risk management tools.
• Helping customers through e-mail, phone, online presentations, and screen-share.
• 15 -30 sales per month. The average profit in sales per month is 10000 $. Successfully Achieved every monthly sales target.
Май 2015 — Май 2018
3 года 1 месяц
Whiskey Joe's bar
www.facebook.com/whiskeyjoes.kyrenia/
Bar manager
• Organizing special nights, activities, and sports events.
• Rotating inventory and keeping track of stock, making orders from all suppliers.
• Hiring and training staff to perform successfully in their roles.
• Increased bar revenue by 20% through advertising featured cocktails with limited resources.
• Maintained customer satisfaction rating consistently above 90 percent.
Навыки
Уровни владения навыками
Обо мне
Expert in web development and online business promotion.
Excellent customer service skills and extensive experience in professional communication. Through techniques of persuasion and tone of voice, effectively lead the client to close the deal.
Experience in building a sales team, including building an effective strategy, recruiting employees, writing sales scripts, writing sales proposals, preparing employees for sales, sales analysis, conducting briefings, trainings, and motivational meetings.
Ability to build strong and productive relationships with people. Easily identify customer needs.
Able to work in a team to achieve goals more effectively. Experience in building an effective team for projects.
Can cope with constant pressure, meet deadlines, calmly and professionally find a way out of any stressful situations.
I use SCRUM, Waterfall, Agile, Kanban, Straghtline, SPIN methods in my work.
Fluent in English, Russian, Turkmen and Turkish. I have experience in linguistic translations and business relations with representatives of different cultures and nationalities.
A confident PC user, good knowledge of such programs as Excel, Word, PowerPoint, SDL Trados, Passolo, Photoshop, Illustrator, CRM tools, Helpdesk software. Ability to set up automation in CRM systems, to conduct technical and SEO audits of websites. Typing speed: 320 CPM.
Высшее образование (Бакалавр)
2018
Girne American University
Business Management, Business Administration
Знание языков
Гражданство, время в пути до работы
Гражданство: Туркменистан
Желательное время в пути до работы: Не имеет значения